Privacy Policy

Through this Privacy Policy, Apple Hearing & Healthcare informs users of its website about how their personal data will be managed, so that they can decide, freely and voluntarily, whether to provide the information requested.

Apple Hearing & Healthcare guarantees compliance with the following principles to protect your privacy: we never request personal information unless truly necessary; we never share it with anyone except as required by law or with your express authorisation; and we will never use your data for purposes other than those stated here.

This website has been adapted to the requirements of Regulation (EU) 2016/679 (GDPR), Law 3/2018 (LOPDGDD), and Law 34/2002 (LSSICE).

Data Controller

Principles Applicable to Personal Data

• Lawfulness, fairness and transparency: We will always require your consent for processing, informing you in advance with full transparency.
• Data minimisation: We only request data strictly necessary for the stated purposes.
• Retention limitation: Data will be kept no longer than necessary.
• Integrity and confidentiality: Your data is handled with adequate security. Apple Hearing & Healthcare takes all necessary precautions to prevent unauthorised access or misuse.

How We Obtained Your Data

• Hearing test / ear wax removal enquiry form
• Wheelchair & mobility equipment hire form
• Phone or WhatsApp enquiry
• Email
• In-clinic registration

What Personal Data Do We Process?

• Hearing test / wax removal form: Name, phone number, email (optional), preferred branch, preferred appointment date, and any questions submitted, to respond to your enquiry and arrange your appointment.
• Mobility hire form: Name, phone number, email (optional), equipment required, preferred branch, and any additional details submitted, to respond to your enquiry and arrange collection or delivery.
• Non-identifying data obtained through cookies, as detailed in our Cookie Policy.

Apple Hearing & Healthcare will not pass on personal data that could identify the user to third parties without prior consent.

Legal Basis for Processing

Apple Hearing & Healthcare is legally entitled to process your data based on the consent of the data subject, as provided for in Article 6.1 of the GDPR. Where an enquiry relates to a hearing test or ear wax removal appointment, data is processed solely to arrange and manage that appointment, based on your explicit consent given at the time of submission.

Retention Period

Personal data will be retained for as long as a commercial or patient relationship is maintained, or for the years necessary to comply with legal obligations, or until the data subject requests deletion.

Your Rights

• Access: Access personal data held by Apple Hearing & Healthcare.
• Rectification: Rectify inaccurate or incomplete data.
• Erasure: Request deletion when data is no longer necessary.
• Objection: Object to use of your data for purposes other than those for which it was provided.
• Portability: Receive your data in a machine-readable format.
• Restriction: Request limitation of processing in certain circumstances.
• Right to be Forgotten: Request deletion of your history.

Exercise these rights by contacting info@applecares.eu or by lodging a complaint with the Agencia Española de Protección de Datos (AEPD).

Accuracy of Data

The user is solely responsible for the accuracy of the data they provide. The user undertakes to keep their information duly updated and to provide complete and correct information in any form.

Security Measures

Apple Hearing & Healthcare is committed to the confidential use and processing of users' personal data, implementing all necessary technical and organisational security measures. In the event of a security incident, users will be notified without undue delay.

The user declares they have been informed of the conditions on the protection of personal data and consents to the processing of the same by Apple Hearing & Healthcare in the manner and for the purposes indicated in this policy.

Revocability

Consent given for the processing of data is revocable at any time by communicating it to Apple Hearing & Healthcare under the terms established in this Privacy Policy.

Changes to the Privacy Policy

Apple Hearing & Healthcare reserves the right to modify this policy to adapt to new legislative developments. Changes will be announced on this page with reasonable advance notice.